Terms and conditions

General conditions of BYOU Patrícia Gouveia


These General Conditions are intended to regulate the terms and conditions under which the store  BYOU Patrícia Gouveia , legal entity with NIF 212676903 , with headquarters at Rua Blanc de Portugal, number 8 1D, in Charneca da Caparica (hereinafter  BYOU Patrícia Gouveia ) will govern itself.


The service of  BYOU Patrícia Gouveia  consists of the availability and supply of a set of products and/or services, in order to allow the user, to whom the status of customer, the order and online purchase of the products presented therein.


When using  BYOU Patrícia Gouveia  implies acceptance and full agreement with all parameters present in the Terms and conditions described, as well as the Privacy Policy in force at the time access the BYOU Patrícia Gouveia .


If you do not accept, partially or fully, any of the stipulated conditions, you should not make purchases at  BYOU Patrícia Gouveia . If you access  BYOU Patrícia Gouveia  you will be committed and responsible for respecting the conditions set out on this page and in the Privacy Policy.


A BYOU Patrícia Gouveia reserves the right to update and change the Terms and Conditions without prior notice. It is advisable to periodically check the Terms and Conditions for any changes or updates.



Product and pricing information


A BYOU Patrícia Gouveia informs customers about the characteristics, descriptions, images or videos of each product and/or service on each page available.  BYOU Patrícia Gouveia   is committed to making its products and/or services available in a clear manner and correcting possible errors that may occur as quickly as possible.


 BYOU Patrícia Gouveia concisely presents the prices of each product and/or service, including VAT rates, shipping costs applied to each order and other costs additional information that may be applicable.


Information about products, prices, content, images, videos, promotional campaigns and services can be updated and changed by  BYOU Patrícia Gouveia  at any time.


Intellectual property


 BYOU Patrícia Gouveia  is a registered online store, and the service provided is the responsibility of Ana Patricia Dias Gouveia


The content, domain, information present and made available on  BYOU Patrícia Gouveia  are the property of Ana Patricia Dias Gouveia or have been granted to this, thus being protected by copyright and related rights. Any and all uses,

reproduction, copying or dissemination of visual, audiovisual or written content is subject to prior approval by  BYOU Patrícia Gouveia .


The customer undertakes to fully respect the aforementioned conditions and rights, as well as to refrain from acts that may go against the law and rights such as copyright, related rights, among other legislation applicable to the use of images, videos, content, etc. without express approval from  BYOU Patrícia Gouveia .  BYOU Patrícia Gouveia cannot be held responsible for any misuse of such products.


Payment methods


BYOU Patrícia Gouveia provides the following payment methods:


  • Credit card
  • ATM
  • MB WAY



After payment is completed, BYOU Patrícia Gouveia  will carry out a standard verification, so that it is possible to process and send the order. The customer will receive an email confirming that the order has been paid, as well as the corresponding invoice.


Purchase conditions at  BYOU Patrícia Gouveia :


Product availability


All products and/or services available at  BYOU Patrícia Gouveia  can be purchased, except in cases of shortage or stock limitation, as well as in made-to-order products, whose availability can be variable. Products may become unavailable without prior notice, but, in these circumstances, they will be duly identified on BYOU Patrícia Gouveia 


If the product is no longer available after the purchase has been completed,  BYOU Patrícia Gouveia undertakes to contact the customer, by telephone or email , as quickly as possible in order to speed up the process with them.


Fees and taxes


At  BYOU Patrícia Gouveia the prices shown are in Euros (€), with the appropriate VAT and tax rates applied in accordance with current law, which are already included in the price presented.


Order cancellation

The customer may cancel an order placed while it is being processed. You are requested to inform BYOU Patrícia Gouveia  through the following email contact:byoubb.info@gmail.com.


If the cancellation request was made after the order had been dispatched, it will be sent for delivery and the customer may choose to refuse to accept it.  BYOU Patrícia Gouveia  is not responsible for possible delays in handling order cancellations.


 BYOU Patrícia Gouveia reserves the right not to process orders or refunds in cases of data inconsistency, fraud or customer misconduct, as well as due to external technical issues à  BYOU Patrícia Gouveia 


Free Resolution

The customer has the right to terminate the contract within 14 (fourteen) days from the date of conclusion of the contract.

If the customer wishes to terminate the contract, they may do so via email byoubb.info@gmail.com or by filling out the contact form available at BYOU Patrícia Gouveia 

When terminating the contract within the legal deadline, in addition to returning the product, the customer must return any offers that accompany the main product. An internal analysis of the product will be carried out and a voucher will be issued for the value of the product, which can be discounted on any online purchase. If the customer wishes, they can exchange the item for another, or if none of the previous cases are to their liking, we will reach an agreement to refund the amount.





The customer may submit a complaint regarding any issue, act, information or service provided regarding  BYOU Patrícia Gouveia  through the email contact byoubb.info@gmail.com or through the electronic complaints book available via the link: {link para o livro de reclamações}.




When creating and using the account on  BYOU Patrícia Gouveia , the customer is responsible for maintaining the account, confidentiality and for all activity arising from their account.

By creating a user account and placing orders, the customer expressly and unequivocally accepts the Terms and Conditions in their most up-to-date version.


A BYOU Patrícia Gouveia  is not responsible for any information disclosed by third parties, technical failures or any other problems that prevent access and proper functioning of the online store.


 BYOU Patrícia Gouveia  is not responsible for possible damages, directly or indirectly related to the use, or inability to use, of the products and/or services made available, as well as for any delay or unforeseen circumstances in the delivery of orders.




Please check the Privacy and Cookies Policy.





This contract is subject to Portuguese law and current legislation.